Privacy Policy

LAST REVISED : JANUARY 22, 2023

1. About us and our privacy policy

In this Privacy Policy, references to we, us, or our mean 'Brooke Siler Pilates' who will processes your personal information. This Privacy policy explains the nature of the personal information that we collect through the brookesilerpilates.com website, when you access the website.

We will collect personal information when you complete online forms or place orders through our online shop for products or services, subscribe to a newsletter or when you make an enquiry. The policy also explains how your data is used and informs you of your rights under data protection laws.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for collecting and processing your personal data is:

• to meet our obligations under our contract with you, for example, to deliver products and services you have ordered;
• to communicate with you about events and activities
• to provide you with information you have requested
• to facilitate the administration of goods and services you purchase from us
• to tailor the goods and services we offer to you
• to manage our website and troubleshoot any problems
• to track the effectiveness of our website and monitor user interaction

Your privacy is important to us, so if there is anything in this privacy policy that is unclear or you do not understand, you can contact us using any of the contact methods below.

BROOKE SILER PILATES

P.O. BOX 3441

LITTLEHAMPTON

BN16 9PB

T : +44 1903 784801

E : brookesilerpilates@gmail.com

2. The type of personal information we collect

Personal data is information which relates to a person who has been, or could be, identified from it. The personal data we may collect includes,

(a) Your identity and contact data

This may include, your name, your address and other delivery location information (including GPS co-ordinates and map positions), and other contact information, such as your email address and phone numbers.

It may also include other identifiers such as, tracking numbers, barcodes and reference numbers on items we ship, and details of any electronic device you use to access our services, such as its IP address and operating system.

If you work for one of our business customers, an organisation that supplies services to us, or works with us, we may also record:

• your organisation's name
• your position in the organisation, and 
• the organisation's address, email address and phone numbers.

(b) Financial details

This may include, records of the costs of the products and services you have bought, records of your payments, and partial payment information from  your credit or debit card details. Credit card or debit card details used to make payments are handled by the Stripe Payment processing service. Stripe is a secure payment system and your credit card or debit card details used to authorize payment, such as full card numbers and CVV code, are never transferred to our system.

(c) Customer records

This is our record of the products, subscriptions and services you have used on our website. This may include address details you have used previously. In addition, contact history and records of enquiries, complaints and refund claims. The details may include, copies of letters, emails and calls, the details of your enquiry, comment or complaint and any other information we need to deal with request and reply to you, and the results of your enquiry, comment or complaint.

(d) Proof of delivery information and age

These are records of delivery, including the name, address and age of the person who accepts delivery of an item, and may include the signature that person provides at the time. The information collected relating to an international shipment may additionally include personal information required for customs.

3. How we get the personal information and why we have it

We may obtain identity and contact information whenever you contact us directly, use our website, fill in one of our forms, order goods or services from us.

We may also receive your identity and contact information from the shipping companies we use to deliver products you have purchased from us.

You provide your financial information when you purchase goods or services from us, or receive a refund payment. We may also receive this information from other organisations such as banks and credit-reference agencies, for example, when they authorise a payment you make, or to validate your identity prior to payment authorization.

Information regarding products and services you buy is recorded and linked to the personal information you have provided in order to use the website to buy our products and services.

4. How we may use your personal information

We will not sell, license or trade your personal information without your consent. We will not share your personal information with others unless they are acting on our behalf in connection with goods and services purchased in our shop, or we are required to do so by law. If we suspect fraudulent activity, we may notify local fraud-prevention agencies in your jurisdiction and share personal data we hold about you with them.

5. Marketing

We use your personal information to send you marketing and promotional material via post, telephone, email and SMS so that we can, from time to time, send you discount vouchers, invitations to events, special offers, market research, and any other marketing or promotional material that we believe may be of interest to you. You will be able to withdraw from receiving these it at any time by:

• using the unsubscribe link on the website or in the email or SMS communication
• by emailing us brookesilerpilates@gmail.com
• by telephoning us on 01903 784801; or
• by writing to P.O. BOX 3441, LITTLEHAMPTON UK. BN16 9PB
• Please note that, even if you choose not to receive this marketing information, we may still use your personal information to provide you with important communications, including communications in relation to any orders you submit or products you purchase.

6. Retention of your personal information

We will keep your personal information only for as long as is necessary for the purposes for which we are using it. The length of time your personal information may be kept, will be determined by the purposes for which we are using the information. We may retain your information for longer if you have an account, if we are required by law, or if the information is needed for tax other business purposes.

7. How we store and protect your personal information

Brooke Siler Pilates website www.brookesilerpilates.com is hosted by GoDaddy. Please see the Data Protection and Security services applicable to their hosted web sites.

Brooke Siler Pilates is committed to protecting the personal information we collect. We only allow access to personal information about you by Brooke Siler Pilates associates who reasonably need access to it, in order to provide products or services to you. We utilize the appropriate electronic safeguards available through GoDaddy to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

However, where we ask you to choose a password in order to access certain parts of our website, you are solely responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other website, and you should not share it with anyone else.

8. Your data protection rights

UK data protection law affords you various rights regarding the personal data we hold and the way we process it. Your rights include:

• the right to ask us for copies of your personal information
• the right to ask us to rectify personal information you think is inaccurate
• the right to ask us to complete information you think is incomplete
• the right to ask us to erase your personal information in certain circumstances
• the right to ask us to restrict the processing of your personal information in certain circumstances
• the right to object to the processing of your personal information in certain circumstances.
• the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. On receipt of a formal request, we will respond to you within 28 days. You can contact us using any of the methods shown in section 1 to make a request.

9. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us. You can also complain to the ICO (Information Commissioner's Office) if you are unhappy with how we have used your data.

The ICO's address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow, Cheshire. SK9 5AF

UK

Helpline number : +44 303 123 1113

ICO website : https://www.ico.org.uk